Knowledge

Introduction

In this guide, we will walk you through two types of knowledge that can be added to your Refly assistant:

1. Static Knowledge – Predefined content stored in files, web pages, or manual text inputs.
2. Dynamic Knowledge – Real-time responses generated through journeys.

These methods help you build a comprehensive knowledge base for more accurate and effective customer interactions.

1. Static Knowledge

Static knowledge consists of fixed information that is stored and retrieved when needed. There are three ways to add static knowledge:

1.1 Upload Static Files

You can upload various file types to expand the assistant’s knowledge base. The supported formats and their respective MIME types are listed below.

Supported Files

FILE FORMAT	MIME TYPE
.c	text/x-c
.cs	text/x-csharp
.cpp	text/x-c++
.doc	application/msword
.docx	application/vnd.openxmlformats-officedocument.wordprocessingml.document
.html	text/html
.java	text/x-java
.json	application/json
.md	text/markdown
.pdf	application/pdf
.php	text/x-php
.pptx	application/vnd.openxmlformats-officedocument.presentationml.presentation
.py	text/x-python
.rb	text/x-ruby
.tex	text/x-tex
.txt	text/plain
.css	text/css
.js	text/javascript
.sh	application/x-sh
.ts	application/typescript

Steps to Upload Static Files

1. Navigate to Build > Knowledge > File Uploads.
2. Click on Add Knowledge.
3. Select Upload Files.
4. Choose the file from your device and upload it.

1.2 Synchronize Web Pages

Refly can extract and store knowledge from web pages, making it useful for keeping frequently updated content in sync.

Steps to Synchronize Web Pages

1. Navigate to Build > Knowledge > Web Pages.
2. Click on Add Knowledge.
3. Select Import URL(s).
4. Paste the link(s) from your website.
5. If you have an eligible plan, select a refresh rate to keep the content updated.

1.3 Add Manual Inputs

Manual inputs allow you to add knowledge by directly entering text, effectively creating a custom text file within Refly.

Steps to Add Manual Inputs

1. Navigate to Build > Knowledge > Manual Inputs.
2. Click on Add Knowledge.
3. Select Manual Input.
4. Enter the text-based knowledge manually.
5. Click Save.

2. Dynamic Knowledge

Unlike static knowledge, dynamic knowledge is generated in real-time using Journeys. Journeys allow the assistant to process user interactions, retrieve live data, and provide context-aware responses.

How Dynamic Knowledge Works

• Dynamic knowledge is not pre-stored but rather fetched or computed when needed.
• Journeys can interact with external APIs, fetch data, or execute logic before responding.
• The assistant uses Functions, Intents, and Message Actions to determine the best response.

Adding Dynamic Knowledge via Journeys

1. Navigate to Build > Journeys > My Journeys.
2. Click on Create Journey.
3. Define steps and responses using the flowchart interface.
4. Use Functions to fetch live data if needed.
5. Save and activate the journey.

Importing a Pre-Made Journey

1. Navigate to Build > Journeys > Templates.
2. Browse available pre-made journeys.
3. Select a journey that suits your needs and import it.
4. Customize it as necessary and activate it.

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Summary

Type of Knowledge	Description	Methods to Add Knowledge
Static Knowledge	Fixed, pre-stored information available for retrieval.	Uploading Files Syncing Web Pages Adding Manual Inputs
Dynamic Knowledge	Real-time responses generated based on user interaction.	Using Journeys

By effectively managing both static and dynamic knowledge, you can ensure that your assistant provides accurate, relevant, and up-to-date responses to users.